Frequently Asked Questions (FAQs)

If you have questions about your loan with Plains Commerce Bank and would like to speak to someone, please give us a call at (855) 330-4931. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Requesting Written Material

Q: How do I request a Verification of Mortgage (VOM)?


You can request a Verification of Mortgage (VOM) on the customer website, third party portal, mail, or by phone.

Customer Website: The easiest and fastest way to request a Verification of Mortgage is through our customer website. Under the “Loan Information” section you will find the Verification of Mortgage option that will take you to our Verification of Mortgage form. Simply fill in the information on the form, and we will send you your Verification of Mortgage.

Third-Party Requests: Submit your request electronically via our third-party portal, which can be found at the bottom of the customer website PCB.servicingdivision.com             

Mail: If you’d like to request by mail, please send us a letter stating that you’d like a Verification of Mortgage. Please be sure to include your loan number, the address of the property, and your up-to-date contact information. Send your written request, signed by the borrower(s) to:

Plains Commerce Bank
ATTN: Customer Care
500 South Broad St. Ste 100A
Meriden, CT 06450

Phone: 855-330-4931

The VOM request will be emailed or mailed within approximately 48 business hours of receipt of your request.

Q: How do I request a payoff statement?

Mortgage payoff – what you need to know

Thinking of selling or refinancing your home? This means that you’ll need to find out your current mortgage payoff—this is the amount of cash you will need to satisfy the terms of your mortgage loan.

Below you’ll find what you need to know to get your payoff quote as well as the options that you have for paying off your loan.

Requesting a payoff quote on the customer website, third party portal, mail, or by phone

Customer Website: The easiest and fastest way to request a payoff quote is through our customer website. Under the Loan Information section you will find a payoff request option that will take you to our payoff request form. Simply, fill in the information on the form and we will send you your payoff quote.

Third-Party Requests: Submit your request electronically via our third-party portal, which can be found at the bottom of the customer website FCM.servicingdivision.com  

Mail: If you’d like to request by mail, please send us a letter stating that you’d like a payoff quote. Be sure it includes your loan number, the address of the property, and your up-to-date contact information. Send your written request, signed by borrower(s) to:

Plains Commerce Bank
ATTN: Cashiering
500 South Broad St. Ste 100A
Meriden, CT 06450

Phone: 855-330-4931

A payoff statement will be emailed or mailed within 7 business days or less of receipt of your request.